Bug Reports

The Bug Report tile gives every user a direct line to report app issues or site feedback — straight from their phone, in the field.

Submitting a report

1. Open Bug Report from the portal
2. Describe the issue in the text field
3. Use the microphone button to dictate your report instead of typing
4. Optionally attach photos to illustrate the problem
5. Tap Submit

What gets captured automatically

• Your name and user account
• The device and browser you're using
• A timestamp
• The current page / screen you were on
• App version

Dictation

Tap the microphone button, speak your report, and release. The transcript appears in the text field for you to review and edit before submitting.

For admins

Submitted reports appear in the Control Panel → Bug Reports section. Each report shows:

• Reporter name and device info
• Description and attached photos
• Submission timestamp

Admins can:

• Add internal notes visible only to admins
• Resolve a report — or re-open it if it needs more attention
• Escalate a report to flag it as urgent

Escalation badge: When one or more reports are escalated, the Control Panel tile on the portal home shows a pulsing red badge indicating items requiring attention.

All bug report actions (submit, resolve, re-open, escalate, de-escalate) are recorded in the activity log.