Location Services

Location Services records pings from enrolled org devices at a regular interval. Admins can review the location history of any user or device, filtered by date range and device.

How it works

1. An admin enrolls a device (see Device Management)
2. When a user logs in on an enrolled device, the app begins capturing location data at the configured interval
3. Each ping is stored with a timestamp, coordinates (converted to UTM Zone 12N for field-friendly display), and the logged-in user's identity
4. Pings continue until the user logs out or the device is unenrolled

Viewing the location log

1. Go to Users → Locations tab
2. Select a date range and optionally filter by device
3. The log shows each ping as a row: timestamp, device, user, and coordinates
4. A map view plots all pings in the selected range

Ping interval

The ping interval is configured per organization and applies to all enrolled devices. To change it:

1. Go to Users → Locations tab
2. Find the Ping Interval control in the top-right of the tab
3. Enter a value in minutes (minimum 1, maximum 1440)
4. Tap Save

TIP

A shorter interval gives more granular location history but uses more battery and data. 15 minutes is a good default for most field operations.

Privacy considerations

• Location pinging only occurs when a user is actively logged in on an enrolled device
• Logging stops immediately on logout
• Users are informed during the device enrollment process that location tracking is active on that device
• Admins can view location data for any user in their organization

Data retention

Location pings are retained per your organization's data policy. Contact your account owner to discuss retention settings.