User Management

The Users tile (Admins) provides a database of all users in your organization, their roles, activity history, and portal access.

User list

The user list shows every account associated with your organization:

• Name, email, phone, and company
• Role (User / Admin)
• Last activity timestamp
• Portal access granted

Approving a new user

Users register themselves using your organization's org code. When a registration is submitted, it appears in Pending Approvals for admin review.

1. Open Pending Approvals
2. Review the user's submitted details
3. Tap Approve or Deny

On approval, the user's device is registered automatically and they are signed in. No password is set — the system is passwordless.

Inviting a member

Instead of waiting for someone to self-register, admins can send a direct invite. Tap Invite a Member, enter their email, and the system sends an email containing your org code and a registration deep-link — opening it takes the invitee straight to a pre-filled registration form instead of the general sign-up flow.

Editing a user

Click any user row to open their profile. You can update:

• Name, email, phone, company, and position
• Role (User / Admin)
• Portal access (Dewatering, Wells, Inspections, Projects)
• Account status (active / suspended)

Portal access

Some portals (Dewatering, Wells, Inspections, Projects) require explicit access to be granted. Toggle these on or off per user from their profile.

Users can also request access themselves using the Request Access tile — those requests are visible in Pending Approvals.

Suspending a user

Suspended users cannot log in but their history is preserved. Tap Suspend from the user's profile. Tap Reactivate to restore access.

Removing a user

There are two deletion paths, both accessible from the user's profile:

User-requested deletion

Used when the user has submitted a written deletion request (e.g. by email). The admin uploads the request email as a file, then confirms deletion. The uploaded file is stored as part of the audit record.

1. Open the user's profile and tap Delete Account
2. Upload the deletion request email or document
3. Confirm deletion

Admin-initiated deletion

Used when the admin is removing an account on behalf of the organization (e.g. offboarding). No file upload is required — the admin provides a deletion reason instead.

1. Open the user's profile and tap Delete Account
2. Select Admin-initiated and enter a deletion reason
3. Confirm deletion

In both cases, activity records attributed to the user are retained for audit purposes.

Tabs

The Users screen has three tabs:

Tab	Contents
Users	User list and management
Devices	Device enrollment and login history
Locations	Location Services history

See Device Management and Location Services for those tabs.